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University Technology

Status Dashboard

Updates on unexpected interruptions or outages will be posted below. Note that STARS and WIUP are offline for maintenance every night from midnight to 3:00 a.m, and some Sundays between 7:00 p.m. and 9:00 p.m. Other systems may be offline between 9:00 p.m. Friday and 6:00 a.m. Saturday for scheduled server maintenance. Routine maintenance outside of these windows are posted to our and feeds.

Current Status

There are no alerts on unexpected outages for today. Read above if experiencing an issue as it may be planned maintenance.

Recent Incidents/Notifications

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Friday, August 28, 2026

Disruption Resolution - Phone systems (1:11pm)

The issues impacting campus phone systems are now largely resolved following recent service adjustments and provider updates. Analog phone systems should now be able to successfully place long-distance calls and calls to VoIP systems. Additionally, third-party phone service providers indicate that issues related to placing outgoing local calls are corrected. While standard service is restored for most users, if you notice any lingering phone issues, please contact us with details at support@wiu.edu.

  • Date/Time: Aug. 27, 1:15pm
  • Impact: Incoming and outgoing phone calls should be working as expected.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Disruption Resolution - uPrint services restored (10:50am)

Access to uPrint (uprint.wiu.edu) has been restored. Thank you for your patience this morning.

  • Date/Time: Aug. 28, 10:45am
  • Impact: Users can again access web-based print services at uprint.wiu.edu

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Disruption Notice - uPrint Unavailable (6:12am)

uPrint, the web-based print management system, is currently unavailable. Our technicians are investigating.

  • Date/Time: Aug. 28, 3:00am
  • Impact: The system at uprint.wiu edu is currently offline, so users a attempting to print documents via the web interface will be unable to do so until system access is restored.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Monday, August 24, 2026

Disruption Resolution - Microsoft 365 issues resolved (4:07pm)

Microsoft has reported that the issues logging into/activating Office 365 have been resolved. If you have any lingering issues after rebooting, please contact us as support@wiu.edu.

  • Date/Time: Aug. 24, 3:15pm
  • Impact: Users can now successfully log in to and activate Office 365 products.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Disruption Notice - Microsoft 365 (2:14pm)

Microsoft is currently experiencing an issue with Office 365, which may prevent users from activating Microsoft Office licenses or signing in to access Office 365 applications. uTech is monitoring the situation and will provide updates as new information becomes available. In the meantime, you can track real-time service status updates directly on the Microsoft 365 X feed at https://x.com/MSFT365Status.

  • Date/Time: August 24
  • Impact: Users name be unable to activate or log in to Microsoft Office 365.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Disruption Update - Campus phone systems (10:04am)

Analog phone systems are having difficulties placing long distance calls as well as calls to VoIP phones. Our technicians are continuing to work on this issue. Additionally, 3rd party phone service providers are continuing to troubleshoot issues related to placing outgoing local calls. We will provide status updates as conditions change.

  • Date/Time: Ongoing issues since late last week
  • Impact: Users of analog (Norstar/Meridian) phones, as well as users placing outgoing local calls on both analog and VoIP systems.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Thursday, August 20, 2026

Disruption Resolution - Access to Financial Aid Portal Restored (3:15pm)

Students should now be able to successfully login to the Financial Aid Portal (https://wiustudentxprod.regenteducation.net/signin) with their ECom username and password.

Thank you for your patience today as we worked to restore access to this system.

  • Date/Time: Resolved 8/20 approx. 3pm
  • Impact: Students can now successfully log into the Financial Aid Portal

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Disruption Notice - Financial Aid Portal Login Difficulties (10:19am)

We are aware that students may be currently experiencing issues accessing the Financial Aid Portal (https://wiustudentxprod.regenteducation.net/signin) after logging in with their ECom username and password.

A support ticket has been submitted to our financial aid software provider to resolve this as quickly as possible. We are also actively investigating the issue internally and will provide an update once access is restored.

Thank you for your patience and understanding.

  • Date/Time: August 20
  • Impact: Users attempting to log in to the financial aid portal may receive an error message

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Wednesday, August 19, 2026

Disruption Notice - Outgoing Calls Not Completing (11:19am)

Some local calls are not completing from WIU. MDTC is working on it.

  • Date/Time: 11:10
  • Impact: Some office lines will not be able to make calls locally.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact is-szechowycz@wiu.edu.

Thursday, August 13, 2026

Disruption Notice - Analog Phone System (8:54am)

University Technology is aware that the analog phone system is down and is working on bringing it back online. We will periodically send updates on our progress. Thank you for your patience with this system.

  • Date/Time: August 13, 2026 8:45am
  • Impact: Analog Phone Users

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.

Tuesday, August 11, 2026

Disruption Resolution - Analog (1:30pm)

University Technology has restored the analog phone system. Users with these phones are requested to please test that outgoing and incoming calls are functioning. If not, please contact us at support@wiu.edu with the location and phone number that is having issues. Thanks for your continued patience with this system.

  • Date/Time: August 11 1:30pm
  • Impact: Analog Phone Users

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.

Monday, August 10, 2026

Disruption Notice - Analog Phone Outage (8:32am)

University Technology is aware that the analog phone system is down and is working on bringing it back online. We will periodically send updates on our progress. Thank you for your patience with this system.

  • Date/Time: August 10, 2026 8:30am
  • Impact: Analog Phone System

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.

Have a Problem to Report?

Please contact the uTech Support Center via a method listed here.